ESTABLISHED POLICIES, PROCEDURES, MANUALS, FORMS, AND SYSTEMS
While policies, procedures, and forms cannot, by themselves, successfully operate a facility, the lack of the same can certainly keep a facility from being successfully managed. In our opinion, if the proper foundation (which these items create) is not in place, it is difficult, if not impossible, to sustain consistent and acceptable operating results and to deliver high-quality services. As governmental agencies continue to concentrate on the ALF industry, regulations will become more stringent and monitored. Therefore, SLM formulates its policies for current operations as well as for future compliance.
SLM’s approach is to tailor our generic policies and procedures manuals to each facility and to address the specific needs and expectations of the owners. The customization process involves extensive demographic studies, analysis of the local & general ALF environment, as well as comprehensive consultations with the owners. Experience has told us that by having the proper tools in place, one can effectively monitor operations, respond quickly to anomalies, be pro-active in anticipating problems, and be able to provide consistent high-quality services to the residents.
ESTABLISHED AND PROVEN STAFF ORIENTATION, TRAINING AND IN-SERVICE PROGRAMS.
SLM believes that a key ingredient to effective management is “success through people”. Further, we recognize the value and necessity of comprehensive staff orientation; training and in-service programs specifically designed to SLM standards as well as to governmental requirements.
ESTABLISHED FINANCIAL REPORTING SYSTEMS.
SLM recognizes that a reliable, comprehensive financial reporting system, which provides timely and accurate financial information, is the key ingredient to the management of a retirement community. SLM has developed and refined an ALF-specific accounting system, which provides our properties and ownership all the financial information necessary to operate, monitor and report the project’s results. Current and year-to-date activity is closely compared to budget expectations, thus allowing for timely adjustments in operating goals, methods, and strategies when required.
